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  • Return policy

    At ORnan Zone, we want you to be delighted every time you shop with us. We realize that occasionally, you may want to return items.

    If you would like to make a return request, please email info@ornan-zone.com with your order number, the item(s) that you would like to return, and the reason for the return. We will then let you know whether the request can be accepted.

    We accept returns of unopened products and will issue a full refund if the item is received by ORnan Zone within 14 days of the date of purchase in Canada and within 30 days of the date of purchase for international orders. We will refund by the same payment method you used to purchase. Opened or used products or any items marked non-refundable are not within our return guidelines.

    If products arrive damaged, please take a picture and email it to us as soon as possible at info@ornan-zone.com. We will offer you a replacement after we receive your email.

    In the rare event that the wrong product has been delivered, we will dispatch the correct product. If the original product is no longer required, we will offer a full refund, including delivery charge, upon receipt of the item delivered in error. For us to receive products back undamaged, we recommend that you return them in the original packaging. We reserve the right to withhold a refund where inadequate packaging has been used.